Get In Touch With Us
1200 Brickell Avenue, Suite 1950, #1019, Miami, FL 33131
+1 305 705 7073
customercare@fragmart.us
10:00AM – 6:00PM
Contact FAQ
You can reach our customer support team via email at support@fragmart.com or by calling our customer service hotline at +1[305 705 7073]. We’re available from [business hours and days].
We strive to respond to all inquiries within 24-48 hours, excluding weekends and holidays.
Once your order is shipped, we’ll send you a tracking number via email. You can also track your order by logging into your Fragmart account and visiting the “My Orders” section.
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If your order hasn’t been processed yet, you can request changes or cancellations by contacting our support team as soon as possible. Once shipped, changes cannot be made.
Please contact us immediately if you receive the wrong item or if it arrives damaged. We’ll assist with a replacement or refund. Be sure to provide your order number and photos of the item.
f you’re having trouble logging in, you can reset your password by clicking “Forgot Password” on the login page and following the instructions.
Yes, we offer a return policy on unopened fragrances within 30 days of purchase. For more details, visit our Returns and Refunds page.
You can subscribe by entering your email at the bottom of our homepage. Stay updated with the latest fragrance releases, offers, and more!
Yes, Fragmart offers both physical and digital gift cards. You can purchase them directly from our Gift Cards section.
To leave a review, log into your Fragmart account, go to “My Orders,” and select the fragrance you’d like to review. Share your thoughts to help others make their choice!